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Get to Know United Airlines

United Airlines, as the name may suggest, is the product of a merging of multiple airlines across the U.S in 1931. Now grown to be the third-largest airline in the world, United, along with their wide range of partner airlines, service six out of seven continents (the seventh being Antarctica), and over 340 destinations worldwide.

Their main hub is in Chicago, with six other hubs scattered across America, including Denver, Houston and Los Angeles. They also have a hub in Guam, which services the Pacific region.

They also operate a regional service, which operates under the brand name United Express, and is comprised of seven different independent carriers including SkyWest, GoJet and Mesa Airlines.

They are a founding member of the Star Alliance, along with many other major airlines including Singapore Airlines, Air New Zealand and Thai Airways. In total, they partner with over 35 airlines across the world.

Their fleet currently numbers over 800 aircraft, with a further 263 on order. Their fleet includes Boeing 737's, 757, 777 and 787's, as well as Airbus A319 and A320 (with A321 and A350's on order).

Some of United Airlines most recent accolades include 'Airline of the Year' from the International Flight Services Association, 'Favorite Frequent-Flyer Program' by Trazee Travel, as well as many awards for their lounges, inclusivity and good conditions in the workplace.

Where can I catch United Airlines flights?

United currently fly direct from Auckland to San Francisco. Travelers from other NZ cities can take advantage of their partnership with Air New Zealand, flying with them from their nearest city, transiting in Auckland, and then onwards to the U.S with United.

United fly direct to a range of U.S cities, including Los Angeles, San Francisco and Houston. From there, passengers can fly across the U.S, or onwards to South America, Asia, Europe, Africa, the Caribbean and more.

Making the most of United Airlines sale deals

United don't run set weekly or monthly sales like some other airlines. That being said, they definitely still have sales all throughout the year, including their Seat Sales, which can pop up anytime, Boxing Day (December 26th), Black Friday (after Thanksgiving) and Cyber Monday, to name a few.

They may also feature flash sales, Earlybird sales (for fares booked several months in advance), companion sales (for two or more passengers in one booking) and destination-specific sales, with discounted fares to and across the U.S, Europe, Asia and more.

There is a dedicated 'special offers' page on their website, or you can sign up to their emails to be notified of any future deals. Or just sign up with us, and we will keep you in the loop!

United Airlines Fare Types and Baggage Information

United have three main fare types: Economy, Premium Economy and Business.
All United Flights from New Zealand will include meals and baggage regardless of fare type or class. However, domestic U.S flights will not have the same inclusions.

It is recommended that all internal U.S flights are booked as part of the international ticket where possible to maximise the free baggage allowance.

International Long-Haul:

Cabin/Carry On Baggage

• Economy/Premium Economy - 1 x item (no larger than 56cm x 36cm x 23cm) + 1 x small item (no larger than 22cm x 25cm x 43cm) such as a handbag, laptop etc.
• Business - 1 x item (no larger than 56cm x 36cm x 23cm) + 1 x small item (no larger than 22cm x 25cm x 43cm) such as a handbag, laptop etc.

Checked Baggage

• Economy/Premium Economy - 2 x 23kg (no larger than 157cm LxWxH)

• Business - 2 x 32kg (no larger than 157cm LxWxH)

Domestic/Short Haul:

Cabin/Carry On Baggage

*Basic Economy - 1 x small personal item (no larger than 22cm x 25cm x 43cm) that can fit under the seat in front of you.

• Economy/Premium Economy - 1 x item (no larger than 56cm x 36cm x 23cm) + 1 x small item (no larger than 22cm x 25cm x 43cm) such as a handbag, laptop etc.

• Business - 1 x item (no larger than 56cm x 36cm x 23cm) + 1 x small item (no larger than 22cm x 25cm x 43cm) such as a handbag, laptop etc.

Checked Baggage

• Economy - First bag $30, Second bag $40 (when booked in advance). Each bag up to 23kg (no larger than 157cm LxWxH).

• Premium Economy - 2 x 23kg free of charge (each no larger than 157cm LxWxH).

• Business - 2 x 32kg free of charge (each no larger than 157cm LxWxH).

How to Check-In for United Airlines Flights

You can check in for your United Airlines flight either online, via the United app (available for both iOS and Android), or in person at the airport.

Check in via the app or online opens 24 hours prior to departure. You can also choose seats, pay for baggage or extras, or upgrade.

You can also use mobile boarding passes or print your boarding passes from home, and in some cases drop luggage using the self-serve kiosks at all United hub airports and selected other cities. If there is no self-serve kiosk, passengers can check their baggage at the United counter at the airport.

To check in at the airport counter, check directly with the airport website for the exact time the counter opens. However, in general check-in counters are open 3 hours prior to departure for international flights. Please note that if the first sector of your flight is with another airline, ie Air New Zealand, you must check in online or at the airport with them.

The United Airlines Frequent Flyer Program

'MileagePlus' is the name of the United Airlines frequent flyer program and and allows passengers to earn points on United flights, as well as flights with partner airlines, stays at partner hotels, banking, car hire, dining and retail outlets, as well as by using the United credit cards.

Miles can be spent on flights on the United network (including subsidiaries), upgrades, other travel products including accommodation, car hire and cruises, at the United merchandise store and even at the Apple store.

Passengers can even download the 'MileagePlus X' app, which allows passengers to use their miles to spend with a range of online stores and products. They can also be redeemed for other travel experiences, even Broadway shows and sports events.

All passengers can join the program for free at the lowest level, however there are also tiers of membership and benefit levels for passengers that travel more frequently. These tiers start at Premier Silver (a minimum $3000 spend), and run through Premier Gold and Premier Platinum up to Premier 1K. Each level provides extra benefits for members, including extra baggage allowances, lounge access, priority boarding and more.

Passengers can also join and take advantage of the 'United Club', the airline lounge associated with United Airlines and United Express carriers. Members of the club, those who have an associated credit card or Business and First class passengers departing that day can access the United lounges across the world. There are 45 United Club locations, Copa Club locations and participating Star Alliance affiliated airport clubs worldwide, which include free meals and beverages, wifi, comfy chairs to relax in, and sometimes even showers and spas.

Other things to know about United Airlines

• United were once the same company as Boeing, and are still one of the aircrafts biggest supporters. They were the first American airline to take delivery of Boeing 787 aircraft in 2012.
• They were the first airline to hire female cabin crew, or 'stewardesses'.
• They were also the first to utilise an in-flight kitchen. First meals were a choice of either fried chicken or scrambled eggs.
• Since 2016, United have partnered with 'Clean the World' to repurpose leftover items from amenity kits and donate the hygiene products to those in need.
• United also partner with Audubon International to protect raptors (including hawks, ospreys and owls) in and around New York-area airports.

How to get in contact with United Airlines

Website: https://www.united.com/ual/en/us/fly/contact/reservations/australia.html
Phone from New Zealand: 0800 747 400
Email: Via form at https://www.united.com/en/us/customercare

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