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Get to know Singapore Airlines

Singapore Airlines began in 1947 as Malayan Airways Limited (MAL), and has grown to become one of the most well-known airlines today. Known for their strong focus on service and quality aircraft and facilities, Singapore Airlines have been ranked as the world's best airline by Skytrax four times, and have won many other awards over the years including, most recently, 'Asia’s Leading Airline 2019' at the World Travel Awards, and 'Best Airline in the World' at TripAdvisor Travellers’ Choice 2019 Awards.

They currently fly, with their subsidiary airlines SilkAir and Scoot, to over 130 destinations across the world from their primary hub in Singapore, including all Australian and New Zealand capital cities. Their fleet numbers 137 aircraft, including the Airbus A380 and Boeing 787.

Where can I catch Singapore Airlines flights?

Singapore Airlines fly from Auckland, Christchurch and Wellington to over 130 destinations (along with their subsidiaries SilkAir and Scoot), including the USA, Europe, South Africa, Asia, the Middle East and Australia. All flights will transit via Singapores Changi Airport, which is the airlines hub airport.

Making the most of Singapore Airlines Sale Deals

Unlike their low-cost carrier Scoot, Singapore Airlines don't offer regular weekly or monthly sales. However they do have specific sales throughout the year, such as Earlybird sales, Black Friday (after Thanksgiving), Boxing Day (December 26th) and others.
They may also feature destination-specific sales, such as the United States, New Zealand or Europe. The best way to find out about these is to sign up to their email list, or keep an eye on our page!

Singapore Airlines Baggage Information

Singapore Airlines currently offer five classes for flying, including suites, first class, business class, premium economy and economy. All international flights, regardless of class, offer checked baggage, entertainment and meals.

If your flight is partially run by Scoot, check your baggage inclusions for all flight sectors.

Baggage Allowance:

Cabin/Carry On Baggage

  • Economy/Premium Economy - 1 x piece of cabin baggage up to 7kg (no larger than 115cm in size l x w x h). You may also bring one additional personal item, such as a laptop, handbag or coat.

  • Business/First Class - 2 x piece of cabin baggage up to 7kg (no larger than 115cm in size l x w x h). You may also bring one additional personal item, such as a laptop, handbag or coat.

Checked Baggage
There are no limits to how many pieces passangers can carry (except for flights to the USA), as long as the weight limit is observed.

  • Economy Lite and Standard - 1 x 30kg (with no single piece larger than 23kg).

*Economy Flexi and Premium - 1 x 35kg (with no single piece larger than 32kg).

  • Business - 1 x 40kg (with no single piece larger than 32kg).

  • First Class - 1 x 50kg (with no single piece larger than 32kg).

Flights to the USA have higher baggage limits, with 2 x 23kg of checked baggage allowed per economy passenger, with Business and First Class limits at 2 x 32kg per passenger. PPS Club, KrisFlyer Elite Gold and Star Alliance Gold members all receive extra baggage allowance on all flights.

Singapore Airlines Check-In Information

To check in for your Singapore Airlines flight, you have three options: using the app, online or at the airport check in counter.

*App: You can download the app for both ios and android and check in up to 48 hours prior to departure.

*Online: You can check in via the Qantas website using your booking reference up to 48 hours prior to departure. You are also able to amend your booking, choose seats or add extras to your booking.

*At Airport Check-In Counter: Check directly with your departure airport to see what time the counter opens, though in general it is open 3 hours prior to departure for international flights.

The Singapore Airlines Frequent Flyer Program

Singapore Airlines 'Krisflyer' frequent flyer program is free to join. Points can be earned on all Singapore Airlines flights, as well as flights on their subsidies, Silk Air and Scoot, and flights with their partner airlines. Points can also be earned on purchases with retail partners, hotel rooms, car hire, partner offers and more, as well as with certain credit cards and other frequent flyer programs.

Points can be redeemed for flights or upgrades across the network, including with Silk Air and Scoot, as well as a variety of other products at the 'KrisShop'.

Other things to know about Singapore Airlines

  • Singapore Airlines are members of the Star Alliance program, which includes other airlines such as Air New Zealand and Thai Airways.
  • Singapore Airlines flight attendants are some of the only attendants that don't wear high heels, and their uniforms were designed by renowned French coutourier Pierre Balmain.
  • Wifi is now available on many long-haul Singapore Airlines flights.
  • Singapore Airlines were the first to operate the Airbus A380.
  • Singapore Changi Airport is well worth a visit, as is the rest of the city, so adding in a stopover is a great idea. Cheap stopover packages are often available through Singapore Airlines.

How to get in contact with Singapore Airlines

Phone from New Zealand: 0800 1600

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