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All about Qantas

Qantas, or the 'Flying Kangaroo', are Australia's national carrier and one of the oldest airlines in the world. They also own and run Jetstar and other subsidiaries, and are code-share partners with Air New Zealand (among others). Qantas are known for their high level of service across all routes, and have a very high safety record.

The Qantas fleet currently numbers 131 aircraft, including Boeing 787's and Airbus A380's and A330's. They are part of the 'Oneworld Airline Alliance', which also includes British Airways, Cathay Pacific and American Airlines among others.

Where can I catch Qantas flights?

Qantas fly from Auckland, Christchurch, Wellington and Queenstown (seasonally) directly to Australia and then onward to a range of destinations. However, all flights from New Zealand will stop at one of the 'hub' cities in Australia (either Sydney, Melbourne or Brisbane) in both directions. Many international flights with Qantas may be partially operated by Air New Zealand for the trans-tasman sector.

Qantas fly to over 200 destinations in Europe, America, South America, Asia and the South Pacific, along with their partner airlines. Their main hub is in Sydney, with other major hubs in Melbourne and Brisbane. There are also smaller hubs in Perth and Adelaide.

Making the most of Qantas Sale Deals

Qantas don't run regular sales like their subsidiary Jetstar, however they do have a sale page on their website, and often run destination-specific sales, such as the United States, Australia or Europe.

They also usually have regular sales for Boxing Day (December 26th), Black Friday (after Thanksgiving), End of Financial Year (late June) and others. The best way to check for sales is on their website, sign up to their 'red' emails, or check out our page!

Qantas Fare Types and Baggage Information

Qantas offer four class types across its network: First, Business, Premium Economy and Economy. First Class is only offered on the Airbus A380 aircraft.

All flights, regardless of class, offer checked baggage, entertainment and meals (for shorter flights, a snack is given).

Baggage Allowance:

Cabin/Carry On Baggage:

  • Economy - 1 x 7kg (no larger than 115cm total dimensions)

  • Premium Economy/Business/First Class - 1 x 10kg standard piece (no larger than 115 cm total) OR 2 x smaller piece up to 14kg (no single piece larger than 10kg/105 cm total) OR 1 x smaller piece (no larger than 105cm total) + 1 x garment bag up to 14kg (no single piece larger than 10kg).

Checked Baggage:
There is no limit to the amount of pieces allowed per passenger, as long as the total weight limit is observed (except on flights to North or South America or Canada, see below).

  • Economy - 30kg (no piece weighing more than 23kg and no larger than 158cm total)

  • Premium Economy - 40kg (no piece weighing more than 32kg and no larger than 158cm total)

  • Business - 40kg (no piece weighing more than 32kg and no larger than 158cm total)

  • First Class - 50kg (no piece weighing more than 32kg and no larger than 158cm total)

Checked Baggage to the Americas:
Baggage to the America's operates on a 'piece' based allowance.

  • Economy/Premium Economy - 2 x 23kg pieces (no single piece exceeding 158cm total dimensions)

  • Business/First Class - 2 x 32kg pieces (no single piece exceeding 158cm total dimensions)

Qantas Club members, Silver, Gold and Platinum Qantas Frequent Flyers all receive additional baggage allowances.

Qantas Check-In Information

To check in for your Qantas flight, you have three options: using the app, online or at the airport check in counter.
*App: You can download the app for both ios and android and check in up to 24 hours prior to departure.

*Online: You can check in via the Qantas website using your booking reference up to 24 hours prior to departure. You are also able to amend your booking, choose seats or add extras to your booking.

*At Airport Check-In Counter: Check directly with the airport to see what time the counter opens, though in general it is open 3 hours prior to departure for international flights.

The Qantas Frequent Flyer Program

The 'Qantas Frequent Flyer Program' is free to join and allows members to earn 'Qantas Points' from purchasing Qantas flights, as well as shopping, staying or dining out with one of their many partners. Points can also be earned from purchasing fuel, using certain credit cards, or even buying insurance. Additionally, points can be earned through other airlines, including Air New Zealand.

Points can be redeemed on flights, upgrades, hotel stays, car hire and even items from the 'Qantas Rewards' store. There are five tiers of membership, beginning with 'Bronze' and rising up to 'Platinum One'.

Other things to know about Qantas

  • Qantas are known as 'the worlds safest airline', with their record allowing them to officially claim the title for the last seven years running.
  • Qantas provide a full stocked snack bar on all long-haul flights (even for economy class).
  • Qantas was started by two World War 1 veterans in 1920, William Hudson Fysh and Paul McGuiness.
  • Qantas was one of the founding airlines of the Oneworld Airline Alliance, started in 1998.
  • Qantas operate non-stop sightseeing flights over Antarctica from Australia.

How to get in contact with Qantas

Website: https://www.qantas.com/au/en/support/contact-us.html
Phone from New Zealand: 0800 808 767
Email: via form at https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html

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